In an emergency, it is important to act quickly and seek professional assistance without delay.
If there is an immediate threat to life or health, a sudden and severe deterioration in condition, serious injury, loss of consciousness, severe difficulty breathing, heavy bleeding, or another condition requiring immediate intervention, contact the emergency services.
Emergency Numbers
103 – Ambulance
112 – Unified Emergency Number
On-campus Doctor on duty Outside UHC Regular Hours
If medical assistance is required outside the regular opening hours of the University Health Center (UHC), you may contact the on-call doctor.
Location: Block 19, Room 19201, 2nd floor
Phone: +7 701 914 8541
Working hours:
Monday–Friday: 20:00–08:00
Weekends and public holidays: 24/7
If the condition poses an immediate threat to life or requires urgent hospitalization, call an ambulance at 103.
Mental Health Crisis Support
If you or someone near you is experiencing an acute psychological crisis, it is important to seek professional support promptly.
During regular working hours, the NU Psychological Counseling Service (PCS) provides urgent psychological assessment, crisis support and recommendations on further steps.
PCS working hours: Monday–Friday, 08:30–17:30
Telegram: +7 775 75 938 44
Email: nu_counseling@nu.edu.kz
Support Outside Psychological Counseling Service Working Hours
For urgent psychological or mental health support outside the University’s regular working hours, you may contact:
• Astana City Mental Health Center – Helpline +7 (7172) 54-76-03
• 24/7 crisis and psychological support, National Contact Center – 111
Emergency Situations on Campus
In the event of fire, an incident, a security threat or another emergency on University premises requiring immediate response and coordination by NU, contact the University Emergency Response Service.
Phone: +7 (7172) 70-62-62
In a situation involving an immediate threat to life or health, also contact the national emergency services at 112.
You can also follow updates on our Telegram channel, NU Health, Safety and Wellbeing, where we regularly publish information related to health, safety and well-being.
