Coronavirus (COVID-19)

Nazarbayev University is monitoring the situation with Coronavirus disease COVID-19 carefully and is taking proactive measures to prevent the spread of COVID-19 to the NU Community in accordance with the guidance provided by the Government’s decisions.

Our top priority remains the health, safety, and well-being of our community, on and off-campus.

Take COVID-19 test

The University’s testing lab in the RDC (address: 2, Syghanaq ave/ Turan ave corner) operates closer to regular capacity (approximately 200 tests per day), and is fine-tuning its processes for increased speed and efficiency.  The RDC testing center is fully certified, and results are accepted by the health authorities. 

The RT-PCR test costs KZT 9,000 (payment by card) for NU Community members upon presentation of their NU ID.

HSE has created a consolidated online system (link) for requesting a test and has also conducted briefing sessions for all the Schools and Administration units on the testing protocols. The system requires that you check your email for your appointment time for the following day – sometimes that email will be sent to you late at night, depending on demand – so please keep monitoring your messages. 

Very soon, we plan to invite all NU students residing in Nur-Sultan City to be tested for free; this allows us to build up a baseline of data for research and clinical purposes, but also will give us that much more comfort to gradually admit daytime visits to Campus. We will, of course, seek informed consent.

Important contacts

COVID-19 Hotline - 1406
8 7172 768 043.
Тelegram Bot about COVID-2019 - @kz_hls_bot

If you have any questions not included in FAQ section below, please contact us here: covid19@nu.edu.kz

COVID-19 current situation in Kazakhstan: egov.kz

NU Library alert: Access to resources

Campus life

Official (i.e. registered) taxis and delivery vehicles are allowed on campus. We remind you to please inform Reception when you expect a delivery or taxi so that they can inform the security guards at the gate; without this step, no outside vehicle will be allowed through the gates. 

Families wishing to arrange for private drivers to take children to school may do this by informing the reception of the driver and car details.  We encourage families to join together in sharing these drivers to reduce the number of outside cars on Campus.

Outdoor gatherings are now allowed in groups of no more than 10 people, but please continue to wear facemasks and observe physical distancing. Once we gather positive experience, we will consider easing up on indoor gatherings as well. Please act responsibly and use your judgment; even a slight increase in the number of people in a group seriously increases the probability that an infected person is present.

Childcare on Campus

  • The Montessori School operates classes on Campus for three age groups of children, namely 0-3, 3-6, and 6-9. All daycare employees are regularly tested and a nurse monitors the children daily. 
  • We have decided to open access to nannies and visitors under very strict conditions as explained below:

Families living in Blocks 38, 39, 44, 35, and the townhouses may invite a maximum one nanny or babysitter or two (quasi-)family members, totaling no more than two visitors with the following conditions:

a)  All visitors must be registered and receive a temporary ID card or visitor pass, but only after demonstrating a negative RT-PCR test result from within the preceding 14 days.

b) The temporary ID/guest pass will automatically expire when the RT-PCR test is out of date. Visitors and guests must re-test and re-register regularly at their own expense.

c) Details about requesting access were provided in a recent email from HSE; please read communications from HSE carefully to ensure that you are aware of any changes to the rules and processes. 

c) All visitors must strictly follow NU rules and safety protocols, or the visitor pass may be revoked. Hosting families/residents are responsible for ensuring that visitors understand their responsibilities.

The above rules apply, for the time being, to staff and faculty residing on Campus. We will review the situation for students with families living in Blocks 38, 39, 44, and 45. At this time, we are not yet ready to allow visitors to the student dormitories.

With flu season approaching, we strongly encourage everyone to get a flu shot. A conflation of seasonal flu and COVID-19 will cause complications in the diagnosis and treatment of both flu and COVID-19. We are reviewing the opportunity for flu shots to become readily available to the NU Community.

While much has been learned of how to treat COVID-19 over the last 8 months, and fatality rates have come down, a growing number of studies show that COVID-19 can lead to long term damage to body organs, regardless of whether one shows symptoms or not, and regardless of age. Please keep in mind that COVID-19 remains a scary public health issue.

The gym in Block 38 is now open. Please follow the instructions issued by CLC/HSE on the rules governing the gym’s use, which includes proof of a recent negative RT-PCR test. 

The NU Athletic Center (including the pool) and the Gym in Block 38 will be open for use during the day from 6:00 am to 9:00 pm with the cleaning and disinfection breaks throughout the day as follows: 10:00-11:00 and 15:00-16:00 along with the final daily disinfection after the closing at 9 pm.

We implore you to remain vigilant and to maintain proper protocols including wearing masks properly, washing hands, and observing physical distance requirements. 

Here are the current access and use conditions that should be followed all the time at the NU Athletic Center and the Gym in Block 38:

1)  Access is granted only for those with the negative result of the PCR test for COVID-19.

2)  Users are strictly required to have their ID cards, mask in the Gym, and pass the reception during the visit.

3)  Safety precautions should be followed all the time and no warning tapes shall be crossed or removed.

4)  Temporally, to avoid close encounters in the changing rooms, we recommend coming dressed up for exercises to the gym (whenever it is possible).

5)  Users should NOT visit the Athletic Center and Gym if they feel unwell or have cold-symptoms.

6)  A limited number of people (within 30% of regular occupancy) at a time is allowed with mandatory safety measures followed during the visit.

7)  The users should plan their visits accordingly so that no users will be within the facility during the cleaning and disinfection breaks (starting at 10 am and 3 pm).

 Access to the NU Athletic Center and Gym is provided with your ID card activated for 2-week access after payment and presentation of negative PCR test results for COVID-19 at the Reception (phone, 70-99-69). No cash is accepted – please, have your NU ID and credit card for payments.

In case you don’t have a COVID-19 PCR test completed within the last 2 weeks, you may register for the testing at the University Health Center on campus and await the confirmation for your appointment (details on PCR testings are above). The result is expected to be ready later the same day or the following day latest. Alternatively, you can have the test at RDC lab or other PCR testing labs: Olymp, Invivo, NRMC, and other authorized labs.

Resume for the current campus rules

  • Everyone from our USM and contractor staff that work on Campus are tested every two weeks.
  • The canteen in Block 4 will be open for take away orders or delivery. We will test the reopening of food facilities in Block 22 to cater to student needs, of course with proper ground rules.
  • Official (i.e. registered) taxis and delivery vehicles are allowed on campus by informing Reception in your Blocks so that they can inform the security guards at the gate.
  • Some 20 children attend schools outside the Campus. Families wishing to arrange for private drivers to take children to school may do this by informing the reception of the driver and car details. Parents should be vigilant though, as many schools have not adopted rules for COVID-19 testing. 
  • Outdoor gatherings are allowed in groups of no more than 10 people, but please continue to wear facemasks and observe physical distancing.
  • We will test the opening of the children’s playground in Block 44; children and parents must wear masks at all times when accessing the Block 44 playground.
  • Futsal players on outdoor courts do not need to wear masks while playing.

Please act responsibly and use your judgment; even a slight increase in the number of people in a group seriously increases the probability that an infected person is present. 

Access to campus

For the time being, we would like to use this single form for collecting all requests:
(1) access to the campus - to be filled in by the Campus Resident (with the NU corporate email account) for their visitors.
(2) access to the offices- to be filled in by the authorized person(s) from the Schools or Units.

(1) FOR THE CAMPUS RESIDENTS REQUIRING ACCESS TO THE CAMPUS:
Once we receive request from a Campus Resident (who needs to have the NU corporate email) with supporting document, the Health and Safety Department (HSE) and Campus Security will clarify the details with the USM Facility management team to proceed with issuance of the NU Visitor ID to be valid for 14 days until further prolongation upon the receipt of the PCR test.

(2) FOR THE HEADS OF SCHOOLS/UNITS OR THE APPOINTED PERSON(S):
For the Campus Residents, Faculty and Staff members requiring access to their offices, the request should be filled in by the Executive Director and/or the person appointed by the Deans to ensure that the occupancy remains within the specified 20-30%, and all safety measures are maintained: physical distancing, wearing mask, and cleaning. Therefore, we need the details on the block and offices.

Library

The Library staff are focused on supporting the academic mission of the University and are itching to expand the scope of services to the NU Community.

Students residing off-Campus will now be able to borrow Library books and arrange for them to be mailed to their home address (via Kazpost, to be paid by the requesting student). Guidelines for borrowing books and paying for postage services will be distributed by the Library later this week.

Faculty and students residing on Campus can use the campus borrowing system already in place. Faculty and students residing off-Campus in Nur-Sultan City may also borrow books; however, they need to collect them at the Turan-side gate.

Please contact the Library staff for further details on any of these issues, including if you would like to return your Library books but are not sure how to do so. They will help you with any questions.

General information
For students
For faculty/staff
FAQ

Following information is provided by the World Health Organization:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. 

In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. 

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Basic protective measures against the new coronavirus

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. COVID-19 is still affecting mostly people in China with some outbreaks in other countries. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:

  • Wash your hands frequently

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

  • Maintain social distancing

Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.

Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

  • Avoid touching eyes, nose and mouth

Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

  • Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

  • If you have fever, cough and difficulty breathing, seek medical care early

Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

  • Stay informed and follow advice given by your healthcare provider

Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.

Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.

ONLINE TEACHING, MID-TERM EXAMS, DORMITORY CHECKOUT, AND OTHER MATTERS.

Dear NU Students,

We have been developing measures to prevent the spread of COVID-19 to the NU community, and we want to assure you that our instructions to you are fully in line with the Government’s decisions.

These are the instructions we are putting into place to ensure your health and well-being and minimize virus-related risks to our community. We ask all of you to abide by them; non-compliance with these instructions will lead to disciplinary action.

  1. In-person classes are canceled.
  2. Student stipends and allowances (including for research) will continue as usual.
  3. All events on campus are banned.
  4. Visitors, including friends, are not permitted access to campus.
  5. On-campus medical facilities will remain open upon appointment that will trigger access at the entry gates.

Below are some more details on class delivery and check-out from dorms.

Class delivery

  1. In-person classes are canceled, starting from March 16.
  2. We are moving to online delivery of classes.
  3. Your Vice Deans of Academic Affairs will follow up with more details on the mode of delivery.
  4. Dormitory and other refunds: Students will be eligible for a refund (prorated for the period from check-out until the end of the semester). Modalities will be communicated.

Categories of students eligible to stay on campus until further notice:

  1. - International students;
  2. -Students with no parents or guardians;
  3. -PhD students and second year and Masters students who are engaged in laboratory-based research.
  4.  
  5. NUSOM Residents and 3rd-year Clinical Clerkship students will be moved to alternative accommodation.

Currently, 191 students have been allowed to stay on campus, including:

  1.  PhD or second-year Masters students needing research laboratory access;
  2. International students; and
  3. Special cases, including graduate students with families.

 

Dormitory regulations

  1. Because we will undertake a deep clean of the dormitories and other facilities, take all of your personal belongings or store when you leave, as you would in the summer.  You must follow further DSA instructions.
  2. Please take all of your learning materials and valuables with you as classes will be online.
  3. For international students and those who have permission to stay on campus, the Department of Student Affairs will work with you to make arrangements for your housing during this time. 

If you choose to stay in Nur-Sultan for non-academic reasons, such as off-campus work commitments, you will be responsible for making your own accommodation arrangements.

Please keep up-to-date on the situation within Kazakhstan and Government regulations,.

Please frequently check the following website for updates:

https://beta.egov.kz/memleket/entities/kkkbtu?lang=en and continue to observe health messages from our Health and Safety Department.  

Thank you for helping us to create a healthy environment.

 

 

UPDATES: CAMPUS PROTECTION AGAINST COVID-19, WORK-FROM-HOME. AND OTHER MATTERS AFFECTING ON-CAMPUS RESIDENTS

Dear NU Faculty and Staff,

these are trying times as we have never experienced this type of acute and unpredictable crisis on such a global scale. Let’s pull together as a real Community and be considerate to each other.

Our Health and Safety Department will send out more information on the state of emergency and as usual, follow up with regular updates.

Please do frequently check the following website: https://beta.egov.kz/memleket/entities/kkkbtu?lang=en 

Status of Coronavirus on Campus

  1. According to globally applied Ministry of Health regulations on dealing with the coronavirus, the medical escort team must wear HAZMAT suits as a precaution when escorting people to hospital quarantine.
  2. So, if you see teams wearing HAZMAT suits on campus, do not be alarmed.
  3. There is no need to test faculty and staff for the virus nor to be quarantined unless test results turn out positive. Please also note that the likelihood of virus transmission in mid-air is negligible as all modern aircraft have advanced air circulation systems (more than 20 times per hour) that filter out all viruses and bacteria.
  4. If you would like to have your health status monitored on a regular basis, please contact the Department of Health and Safety with cc to the Vice President NU Medicine.
  5. All buildings including residential blocks and public spaces on campus are already being cleaned more thoroughly and with more potent cleaning agents.
  6.  If you are sick, you should stay home and contact a doctor.
  7. On-campus medical facilities will remain open.

 

Working from home and sundry arrangements for campus residents

        We will implement a work-from-home policy for staff and faculty until further notice:
        1. Starting Monday 16 March, the campus operates on a skeleton staff.
        2. Faculty should work from home until further notice.
        3. For staff, your Department Directors (“Block C2”) and Executive Director (Schools) will work with you to clarify work-from-home arrangements.
            i. Sheltering-in-place is the baseline.
           ii. Department Directors and Executive Directors will clarify the skeleton staff.
           iii. Further details will be available ASAP.

       4. Remote access to library resources remains available for faculty and students.
      5. The Sports Center and kindergartens will close until further notice.
      6. Some campus catering outlets and supermarkets will remain open. Details to follow.

 

We will also have to apply stricter access rules for accessing laboratories and offices to our faculty and other authorized staff and students. Going to your offices because you happen to be an on-campus resident is not allowed. Please respect the restrictions as they exist to protect you and us all.

Updates on students

  1. NU is working on ways to provide devices and access to learning resources for students who do not have ready access to the internet.
  2. All classes will move online on April 6.

 

Academic and research matters:

  1. All faculty check in with their classes to clarify any technology or other issues. Doing so will give us time to make adjustments before regular online classes begin on 6 April;
  2. Some schools are using Zoom rooms and other facilities;
  3. Vice Deans for Academic Affairs are working with faculty to move all classes and assessments online;
  4. Already, a number of online assessments have been developed, including open book exams, case studies, group based interviews, essays and research papers;
  5. We will negotiate an agreement with Coursera for faculty to have access to its large library of online courses;
  6. We continue to uphold our standards of integrity;
  7. An informal faculty expert group covering multiple disciplines has sprung to life to present proposals on how NU can contribute to the country’s efforts in dealing and managing COVID-19. 

Contacts for further information

      Who to contact for additional information:
      1. For information about work-from-home arrangements:
          - Contact your Department Director (Administration and Finance staff), Executive Director (for staff in Schools), or your Dean (for faculty)
      2. For information about online teaching and online assessment:
         - Contact your Vice Dean for Academic Affairs.
      3. For information about access to research laboratories and library facilities:
         - Contact your embedded librarian, or your Dean or Vice Dean for Research
     4. For updates on health messages from the Ministry of Health, see this website: https://beta.egov.kz/memleket/entities/kkkbtu?lang=en
     5. For access to campus medical services, contact the campus health center directly.
     6. Please do not use the President’s email or contact details as default; your Deans, Vice Deans, and Executive Directors will have School-specific answers.

 

We participated in a peer learning video-conference where colleagues from the Asian Universities Alliance, augmented by a couple of European Universities (University of Geneva and the University of Bologna) reported on the steps taken to prevent and mitigate against the spread of the coronavirus, and diagnose and treat COVID-19.

All universities are facing similar challenges as we do: shifting to online teaching and assessment; ensuring admission of high-quality students, scheduling the end of spring semester followed by summer semester offerings, possible knock-on effects to the new academic year, dispersion of students and faculty, need for enhanced student engagement and pastoral care, internship issues, and destressing campus life. However, important and very inspiring, universities also showcased how they contribute to national efforts to overcome COVID-19, through analysis, diagnostics, treatment, and technical innovation and service to society; in short, doing what universities do best: making concentrated brainpower work.

 

General questions about COVID-19 by WHO

https://www.who.int/ru/emergencies/diseases/novel-coronavirus-2019/advice-for-public/q-a-coronaviruses

 

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.
WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings.

Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air. See previous answer on “How does COVID-19 spread?”

The main way the disease spreads is through respiratory droplets expelled by someone who is coughing. The risk of catching COVID-19 from someone with no symptoms at all is very low. However, many people with COVID-19 experience only mild symptoms. This is particularly true at the early stages of the disease. It is therefore possible to catch COVID-19 from someone who has, for example, just a mild cough and does not feel ill. WHO is assessing ongoing research on the period of transmission of COVID-19 and will continue to share updated findings.

The risk of catching COVID-19 from the feces of an infected person appears to be low. While initial investigations suggest the virus may be present in feces in some cases, spread through this route is not a main feature of the outbreak. WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share new findings. Because this is a risk, however, it is another reason to clean hands regularly, after using the bathroom and before eating.

Access to campus

From March 30th, all Nazarbayev University employees have been switched to remote work mode. Only employees of certain units that support Universityinfrastructure continue to work on the University campus. Lists of these employees were officially transferred to the Akimat of the city.

 In accordance with the requirements of the Akimat, NU has issued documents to these employees, which allow them to transit from home to campus for work purposes. These employees were provided with individual protective means(masks, sanitizers, and gloves) and their health condition is monitored daily. 

It should be noted that the University has provided transportation of employees from home to the office and back, and all vehicles provided are regularly disinfected.

Only
- Students having special medical treatment;
- Students with no parents or guardians;
- international students, including those recently received Kazakhstani citizenship;
- PhD and 2-year GrM students approved in the list submitted by the Dean’s Offices are eligible to stay on campus until further notice;
- students having evidenced severe family circumstances are to be considered on an individual basis.

Car access will be banned from Kabanbay avenue. Access from Turan ave will be open for Resident parking pass holders only.

Available services and shops on campus:

- Water company Altyn Su (46-60-00,99-92-92),

- Health Project food delivery (+7 777 197 88 55) and Kunde cafe (+7 777 022 69 59 whatsapp or telegram).

- Grocery shops Vesna Block 38 and A2 block 22-23.

- Pharmacy in Block 22-23.

- University Health Center (2616) in Blocks 24-25 with working hours from 9:00 to 15:00 on the weekend (accessible from the outdoor facing to the Athletics Center)

ID cards are deactivated for the entire campus, and therefore access to all University facilities is restricted.

Laptops are provided to students of socially-vulnerable categories only

Students are not expected to return until the end of the semester. If the situation changes we will let them know

Library provides online services only.

ONLINE SERVICES:

Ask-a-Librarian, Chat, Interlibrary Loan.

For the details about the library remote access, please visit https://nu.kz.libguides.com/covid/remote .

DSA and USM are working on off-campus accommodation options, and the students will be notified soon

Faculty members can work from home only. University building facilities are shut down in accordance with statutory instructions.

University building facilities are shut down in accordance with statutory instructions. Please refer to your supervisor, Executive Director and/or Dean.

University building facilities are shut down in accordance with statutory instructions. Please refer to your supervisor, Executive Director and/or Dean.

University building facilities are shut down in accordance with statutory instructions. Please refer to your supervisor, Executive Director and/or Dean.

University building facilities are shut down in accordance with statutory instructions. Please refer to your supervisor, Executive Director and/or Dean.

University building facilities are shut down in accordance with statutory instructions. Please refer to your supervisor, Executive Director and/or Dean.

Please stay tuned to receive messages sent to NU Community. We keep monitoring the situation in Kazakhstan and around the world.

Water and food delivery is organized by USM. Grocery shops, Pharmacy and UHC are open. Please refer to the letter from Campus Security updates dated 29 March 2020.

Yes. Students will be eligible for dormitory and other refunds on a pro-rata basis.

Instructions for residents eligible to stay on campus

Students eligible to stay on campus are relocated due to disinfection process and schedule. Please stay tuned for further instructions from DSA

Spouses of eligible students may stay on campus. Please mind, no other relatives or guests will be allowed on campus

Family students with children residing in faculty blocks may stay on campus. We will notify them if the term changes

You can go off campus only for grocery shopping and to visit the hospital or pharmacy until 7 p.m. You will need to have your ID card and passport with you at all times.

You can not exercise outdoors or use the playground on campus due to the current quarantine restrictions in place.

You can send an email to your block manager who will be able to assist you with a convenient way to make your payment.

The service desk accepts only urgent requests. All other routine requests will be carried out after the current quarantine restrictions expire. If you have an urgent request, please send an email to the reception or service desk.

You can exchange money (denominations of 50 and 100 KZT) for coins in order to operate the downstairs water filter machine at the reception desk. Current hours of operations are 8 a.m. - 8 p.m.

There is an additional WIFI network “NU” with the password 1234512345, it is available in residential facilities of Nazarbayev University, specifically in Blocks 38, 39, 44, 45, cottages and townhouses.

Payment is possible in Mega Silk Way. Please note, during this quarantine restrictive period, Transtelecom company will not disconnect the Internet until June 1, 2020, in case the tenant has a debt.

1. Mini-market "Vesna" in Block 39 - 9 a.m. - 8 p.m.
2. Mini-market "A2" in Block 23 - 10 a.m. - 6.30 p.m.
3. Pharmacy in Block 23 - 10 a.m. - 5.00 p.m.
4. Pharmacy in Block 24 - 2 p.m. - 4 p.m."

You can order water bottles for delivery from Altyn Su Water at the reception desk.
The company has the option to pay by card.
Card number: 5169 4971 1612 0753
Owner: KENZHEBEK AKHMETOV
Or by phone number via Kaspi: +7(701) 267-74-34.
Please specify your address in comments.

You can order a food delivery only to the Turan Gate until 8 p.m. If you have difficulties in communication with a delivery company you may ask the reception desk for help.

International issues

 

 

Clarifications on travel ban as of March 15, according to the MFA of the Republic of Kazakhstan http://mfa.kz/en/content-view/-3580 :

  • all KZ citizens are prohibited to leave the country, unless there is an urgent medical condition to do so.
  • KZ citizens returning home to KZ will be able to enter the country.
  • All foreign passport holders irrespective of citizenship are prohibited to entry unless they have a residence permit of KZ or confirmed family ties with KZ citizens (wife/husband, parents/children).

The cities of Nur-sultan and Almaty are on full quarantine regime since March 19 till April 15, and travel from and to the cities is suspended by all transport means (air, train, auto, on foot).  https://primeminister.kz/en/news/goskomissiya-po-obespecheniyu-rezhima-chp-pri-prezidente-rk-vvela-rezhim-karantina-v-gorodah-nur-sultan-i-almaty-s-19-marta-tg-172930

All domestic air services have been suspended as of March 22nd midnight till April 14th inclusive.

Starting from March 30 all international flights to and from Nur-Sultan are fully discontinued, including the repatriation flights. No air traffic activity is currently envisioned. 

Home leaves are not restricted officially but strongly discouraged. Kazakhstan has introduced a state of emergency from March 16 till April 15, 2020, and restricted entry to and exit from Kazakhstan
(http://mfa.kz/en/content-view/-3580).

In President Tokayev’s Decree “On the introduction of a state of emergency in the Republic of Kazakhstan” (March 15, 2020) there are no restrictions on goods transportation.

According to the Decree “On the introduction of a state of emergency in the Republic of Kazakhstan” (March 15, 2020) - restriction is put on entry to and exit from Kazakhstan
http://mfa.kz/en/content-view/-3580
KZ citizens are prohibited to leave the country, unless there is an urgent medical condition to do so

all mobilities abroad are cancelled till July 2020.
Issues about completing research work on campus and work related to research mobility for 3rd year students that are regarded as mandatory part of the study program shall be addressed to the School authorities and research coordinators. However, alternative solutions are being developed in every aspect of the University’s functions, with the unequivocal emphasis on health and safety with as little compromise of the study process as possible.

all mobilities abroad are cancelled till July 2020. Experts forecast that the epidemiological situation will remain until summer and the US is in the state of Emergency right now. Strongly discouraged.

Unfortunately, no. Kazakhstan has introduced a state of emergency from March 16 till April 15, 2020 and restricted entry to and exit from Kazakhstan (http://mfa.kz/en/content-view/-3580).

We follow the Government’s policy (http://www.mfa.kz/en/content-view/-3580)
- Kazakhstan citizens are prohibited to leave the country, unless there is an urgent medical condition to do so.
- Kazakhstan citizens returning back home will be able to enter the country.
The cities of Nur-sultan and Almaty are on full quarantine regime since March 19, and travel from and to the cities is suspended by all transport means (air, train, auto, on foot). https://primeminister.kz/en/news/goskomissiya-po-obespecheniyu-rezhima-chp-pri-prezidente-rk-vvela-rezhim-karantina-v-gorodah-nur-sultan-i-almaty-s-19-marta-tg-172930
All domestic air services have been suspended as of March 22nd midnight till April 14th inclusive.
Starting from March 30 all international flights to and from Nur-Sultan are fully discontinued, including the repatriation flights. No air traffic activity is currently envisioned.

on-campus events are banned. Therefore, Room Booking service, in compliance with the official restrictions, will not confirm the booking of rooms where the 80+ participants are expected.
Additionally, those requestors who have already received booking confirmation prior to this message are required to make all the necessary arrangements in order to cancel the event if they plan to bring together more than allowed people as per the latest restrictions set by the University administration

We follow the Government’s policy (http://www.mfa.kz/en/content-view/-3580)
- Kazakhstan citizens are prohibited to leave the country unless there is an urgent medical condition to do so.
- Kazakhstan citizens returning back home will be able to enter the country.
- All foreign passport holders irrespective of citizenship are prohibited to enter unless they have a residence permit of Kazakhstan or confirmed family ties with Kazakhstan citizens (wife/husband, parents/children).

All domestic air services have been suspended as of March 22nd midnight till April 14th inclusive.

Starting from March 30 all international flights to and from Nur-Sultan are fully discontinued, including the repatriation flights. No air traffic activity is currently envisioned.

Not at the moment. We keep monitoring the situation in Kazakhstan and around the world.

Admissions

Starting from March 14th all visits to Nazarbayev University campus, including visits for onsite consultations on admission and campus-tours, are temporarily cancelled until further notice.

However consultations on admission are still available by land line +7 7172 64-25-84, by chat boxes on NU website, social media and by email info_admissions@nu.edu.kz. We also recommend applicants to follow our website and NU pages in social media for all updates.

Deadlines of Regular admission to undergraduate and graduate programs are not changed.

For updates or any changes in online registration and submitting test results, please follow our official website on Admissions-Announcements. In case of any changes, all applicants will be notified by e-mail.

Exams and course delivery – Office of the registrar

The timeline of Spring semester remains the same - we are following the current Academic Calendar. The format of final exams will be decided by Schools

It will depend on the situation with the virus in the country. The decision on conducting the graduation ceremony will be made after April 15th.

Summer term will depend on the virus situation in the country. The decision will be made after April 15th.

The decision on conducting the graduation ceremony will be made after April 15th. If it is cancelled, diplomas will be mailed to all graduating students. The check out procedure is under consideration

The organization of final exams is determined by Schools. Please refer to your School for more details. On campus level, we have resources that will be made available to Schools.

The submission and defense of the thesis is determined within Schools. Please refer to your School Dean and/or supervisor for more details.

Please keep monitoring the update messages sent to NU Community.

Assessment might be processed slightly in a different mode. Overall no major change in the assessment of grades.

 

Work-From-Home Arrangements

As much as possible. We have some laptops and we try to prioritize them for faculty and students.
The Office of the Provost and DSA collected the list of those who need laptops and remote access to office PCs. Please refer to your Dean’s Office to make sure you are on the list if needed.

That is a long-term project. It cannot be delivered right away.

No. We try as much as possible to continue to pay salaries to our workers.

Reports can be submitted online, signed documents can be scanned and sent electronically. Please keep hardcopies.

NLA is an institution within NU structure. You have to follow a common work regime applicable to NU and/or as announced in letters from President and Provost.

Please update your mobile phone numbers by emailing them to School HR managers (for employees) and by referring to the personal data on myRegistrar (for students). And continue to observe update messages from our Health and Safety Department.

Grocery shops, Pharmacy and UHC are open. You will keep receiving the notifications. Library, canteen, Sports Center and Athletic Center will be closed.

We strongly recommend you not to leave the country and stay on campus. If you had/have to leave Kazakhstan, please keep in touch with your Dean and HRM of your School.

 

Health and Safety

All people with cold symptoms are required to stay home if they are sick. The COVID-19 test might be prescribed in case if the person had a travel history to the affected countries or contact with a confirmed case within common cold symptoms.

State emergency 103.
The tests are assigned by the state special hospitals/clinics.

The mask should be available in the city pharmacies.

We do not plan to arrange specific COVID-19 check-up.

No. according to WHO the face masks are required only for sick people or caregivers (e.g. healthcare providers). Wearing the masks is recommended only if you are sick or care of someone who is sick.
If you are sick, you should stay home and contact your doctor/103/call center 1406 for consultations.

Wearing a face mask is certainly not an 100% guarantee that you won’t get sick – viruses can also transmit through the eyes and tiny viral particles, known as aerosols, can penetrate masks. However, masks are effective at capturing droplets, which is a main transmission route of coronavirus.
So it is better to clean your hand thoroughly and not touch your face, nose, mouth and eyes! This is your FIRST level of defence.

No, in accordance with law and world practice only specific laboratories and centres can do such research with highly contagious and dangerous pathogens.

We do not have confirmed COVID-19 cases among the NU community. However, we should bear in mind that infection may be asymptomatic. For COVID-19 prevention, we practice proven and effective prophylactic measures on campus that also aim to protect the country's population.

First of all, if you are sick, please do not delay with medical assistance. The provision of specific PCR COVID-19 tests and treatment are under state regulation. Recently the Ministry of Health announced the availability of COVID-19 express tests for the population.

According to WHO the face masks are required only for sick people or caregivers (e.g. healthcare providers). Comparing with surgical masks the filter N95 is more effective.

The reason for self-quarantine has people who had contact with confirmed case of COVID-19 (provided by the state) and people who had travel history to the affected country. If you feel unwell please contact your doctor, discuss your symptoms, and follow his/her instructions. Practice Hand Hygiene and Respiratory Etiquette. If you do go to a care facility, wear a mask so your coughs and sneezes are less likely to infect others.

To date, no-one from the NU community has tested positive for coronavirus.

According to MOH reports there are laboratories and hospitals in different areas of Kazakhstan where the infection might be detected and treated the required tests and medicines are available

 

CAC: career, employment, internships, alumni matters

By the end of the semester CAC plans to conduct events in the online format. Events are posted on CAC calendar at cac.nu.edu.kz and social media pages, additionally will be sent by email cac@nu.edu.kz. Please register via link .

CAC monitors the situation at the labor market very closely. All available opportunities and updates are being posted at CAC CareerNet.

You can make an appointment via CAC CareerNet to get an individual consultation.
Once you have arranged an appointment via CAC CareerNet CAC manager will contact you via Skype, Zoom, Go to the meeting if this works for you.

You can order via registrar@nu.edu.kz to get a scanned version of your transcript. Please note that any orders are executed within 3 working days.

Please contact Career and Advising Center via cac@nu.edu.kz (with the subject “Graduate application advising questions”) to get a Confirmation letter signed by NU leadership with special legislation documents explaining the status of Nazarbayev University. Although, you are recommended to consider rescheduling the start date of your study abroad due to the current situation, for example, to the Spring of 2021 or postponing until the situation starts to recover.

In the state of emergency and quarantine, visitors, including alumni, are not permitted to access to the campus since March 14, 2020 until further notice.

These services require physical presence of student and staff, the Check out procedure is suspended until further notice. Services are expected to resume after the state of emergency. For exceptional cases please email to graduation@nu.edu.kz or cac@nu.edu.kz with the subject “Check out procedure”.

Career and Advising Center as well as NU Alumni Public Union have canceled/postponed all on- and off-campus alumni meetings and events until further notice.
Please note, that in the state of emergency and city quarantine, visitors, including alumni, are not permitted to access to the campus since March 14, 2020 until further notice.

 

General information !!!For studentsFor faculty/staffFAQ

Following information is provided by the World Health Organization:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

 

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. 

In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. 

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Basic protective measures against the new coronavirus

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. COVID-19 is still affecting mostly people in China with some outbreaks in other countries. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:

 

  • Wash your hands frequently

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

 

  • Maintain social distancing

Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.

Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

 

  • Avoid touching eyes, nose and mouth

Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

 

  • Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

 

  • If you have fever, cough and difficulty breathing, seek medical care early

Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

 

  • Stay informed and follow advice given by your healthcare provider

Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.

Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.

ONLINE TEACHING, MID-TERM EXAMS, DORMITORY CHECKOUT, AND OTHER MATTERS.

Dear NU Students,

We have been developing measures to prevent the spread of COVID-19 to the NU community, and we want to assure you that our instructions to you are fully in line with the Government’s decisions.

These are the instructions we are putting into place to ensure your health and well-being and minimize virus-related risks to our community. We ask all of you to abide by them; non-compliance with these instructions will lead to disciplinary action.

  1. In-person classes are cancelled, starting from March 16.
  2. Mid-term exams initially scheduled for next week will be postponed to after April 6.
  3. This year, Nauryz/Spring Break will be from March 20 to April 5.
  4. Students must leave campus as soon as possible, and no later than March 21st. Student IDs will be blocked from March 22 onwards.
  5. The dorms will be vacated for deep cleaning and disinfection; students will store their belongings as instructed by DSA.
  6. Upon end of the Nauryz/Spring break, students will continue studies from home until further notice.
  7. Regular online courses will begin April 6.
  8. Students will be eligible for dormitory and other refunds on a pro-rata basis.
  9. Student stipends and allowances (including for research) will continue as usual.
  10. Starting from March 14, events on campus that are scheduled to bring together more than 80 people are banned.
  11. Visitors, including friends, are not permitted access to campus starting March 14.
  12. On-campus medical facilities will remain open upon appointment that will trigger access at the entry gates.

For your information, NU faculty and staff will continue to work on campus, but a number of options including work-from-home are being elaborated.

Below are some more details on class delivery and check-out from dorms.

Class delivery

  1. In person classes are cancelled, starting from March 16.
  2. We are moving to online delivery of classes.
  3. Your Vice Deans of Academic Affairs will follow up with more details on the mode of delivery.
  4. Regular online classes begin on April 6.
  5. Mid-term tests scheduled for next week will be rescheduled.

Dormitory check-out

    1. Deadline for check-out. 
    2. Students must leave campus as soon as possible, but no later than 21st March. 
    3. Students whose families are Nur-Sultan residents must vacate their dorms by 18th March.
    4. Student IDs will be blocked from 22nd March.
    5. Dormitory and other refunds: Students will be eligible for a refund (prorated for the period from check-out until the end of the semester). Modalities will be communicated.
    6. Categories of students eligible to stay on campus until further notice:- International students;-Students with no parents or guardians;-PhD students and second year and Masters students who are engaged in laboratory based research.
    7. NUSOM Residents and 3rd year Clinical Clerkship students will be moved to alternative accommodation.

Dormitory regulations

  1. Because we will undertake a deep clean of the dormitories and other facilities, take all of your personal belongings or store when you leave, as you would in the summer.  You must follow further DSA instructions.
  2. Please take all of your learning materials and valuables with you as classes will be online.
  3. For international students and those who have permission to stay on campus, Department of Student Affairs will work with you to make arrangements for your housing during this time. 

If you choose to stay in Nur-Sultan for non-academic reasons, such as off-campus work commitments, you will be responsible for making your own accommodation arrangements.

Please keep up-to-date on the situation within Kazakhstan and Government regulations,.

Please frequently check the following website for updates:

https://beta.egov.kz/memleket/entities/kkkbtu?lang=en and continue to observe health messages from our Health and Safety Department.  

Thank you for helping us to create a healthy environment.

 

Best regards and stay safe,

President Shigeo Katsu

Provost Ilesanmi Adesida

 

UPDATES: CAMPUS PROTECTION AGAINST COVID-19, WORK-FROM-HOME. AND OTHER MATTERS AFFECTING ON-CAMPUS RESIDENTS

Dear NU Faculty and Staff,

these are trying times as we have never experienced this type of acute and unpredictable crisis on such a global scale. Let’s pull together as a real Community and be considerate to each other.

Our Health and Safety Department will send out more information on the state of emergency and as usual follow up with regular updates.

Please do frequently check the following website: https://beta.egov.kz/memleket/entities/kkkbtu?lang=en 

Status of Coronavirus on Campus

  1. To date, no-one from the NU community has tested positive for coronavirus.
  2. Two NU faculty have been placed in the Government’s quarantine hospital outside of Nur-Sultan City as a precautionary measure because they shared a flight with passengers who tested positive for coronavirus.
  3. According to globally applied Ministry of Health regulations on dealing with the coronavirus, the medical escort team must wear HAZMAT suits as a precaution when escorting people to hospital quarantine.
  4. So, if you see teams wearing HAZMAT suits on campus, do not be alarmed.
  5. We are of course monitoring the status of our colleagues and await the result of the tests.
  6. There is no need to test faculty and staff for the virus nor to be quarantined unless test results turn out positive. Please also note that the likelihood of virus transmission in mid-air is negligible as all modern aircraft have advanced air circulation systems (more than 20 times per hour) that filter out all viruses and bacteria.
  7. If you would like to have your health status monitored on a regular basis, please contact the Department of Health and Safety with cc to the Vice President NU Medicine.
  8. Management is arranging, through the NU School of Medicine, for senior medical students to volunteer their support to faculty and staff – both to those in quarantine by liaising with medical services, as well as for health status monitoring.
  9. All buildings including residential blocks and public spaces on campus are already being cleaned more thoroughly and with more potent cleaning agents.
  10. On-campus medical facilities will remain open.

 

Working from home and sundry arrangements for campus residents

  1. We will implement a work-from-home policy for staff and faculty until further notice:
  2. Starting Monday 16 March, the campus will operate on a skeleton staff.
  3. Faculty should work from home until further notice.
  4. For staff, your Department Directors (“Block C2”) and Executive Director (Schools) will work with you to clarify work-from-home arrangements.
  5. A rotating two-week work-from-home schedule will be the baseline.
  6. Department Directors and Executive Directors will clarify the skeleton staff.

                                       iii.    Further details will be available ASAP.

  1. The submission deadline of grades to the Office of the Registrar for the current semester remains the same: May 12.
  2. IT colleagues are making arrangements for remote access to virtual desktops and to specific software. More details will be available soon.
  3. The Sports Center and kindergartens will close until further notice.
  4. Some campus catering outlets and supermarkets will remain open. Details to follow.

Updates on students

  1. Most students will leave campus.
  2. NU is working on ways to provide devices and access to learning resources for students who do not have ready access to the internet.
  3. ll classes will move online on April 6.

Contacts for further information

  1. Who to contact for additional information:
  2. For information about work-from-home arrangements:
  3. Contact your Department Director (Administration and Finance staff), Executive Director (for staff in Schools), or your Dean (for faculty)
  4. For information about online teaching and online assessment:
  5. Contact your Vice Dean for Academic Affairs.
  6. For information about access to research laboratories and library facilities:
  7. Contact your embedded librarian, or your Dean or Vice Dean for Research
  8. For updates on health messages from the Ministry of Health, see this website: https://beta.egov.kz/memleket/entities/kkkbtu?lang=en
  9. For access to campus medical services, contact the campus health centre directly.
  10. Please do not use the President’s email or contact details as default; your Deans, Vice Deans and Executive Directors will have School-specific answers.

 

 

Many thanks and stay well.

President Shigeo Katsu

Provost Ilesanmi Adesida

 

General questions about COVID-19 by WHO

https://www.who.int/ru/emergencies/diseases/novel-coronavirus-2019/advice-for-public/q-a-coronaviruses

What is a coronavirus?

Coronaviruses are a large family of viruses which may cause illness in animals or humans.  In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How does COVID-19 spread?

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings.

Can the virus that causes COVID-19 be transmitted through the air?

Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air.  See previous answer on “How does COVID-19 spread?”

Can CoVID-19 be caught from a person who has no symptoms?

The main way the disease spreads is through respiratory droplets expelled by someone who is coughing. The risk of catching COVID-19 from someone with no symptoms at all is very low. However, many people with COVID-19 experience only mild symptoms. This is particularly true at the early stages of the disease. It is therefore possible to catch COVID-19 from someone who has, for example, just a mild cough and does not feel ill.  WHO is assessing ongoing research on the period of transmission of COVID-19 and will continue to share updated findings. 

Can I catch COVID-19 from the feces of someone with the disease?

The risk of catching COVID-19 from the feces of an infected person appears to be low. While initial investigations suggest the virus may be present in feces in some cases, spread through this route is not a main feature of the outbreak. WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share new findings. Because this is a risk, however, it is another reason to clean hands regularly, after using the bathroom and before eating. 

 

Access to campus

Will the University open access for transport vehicles, taxi and delivery services to pick up personal belongings of students who are leaving the dormitory?

A car access will be provided for luggage pick up only for 20 minutes. Please send your requests to security@nu.edu.kz

Will the University open access for family members and relatives in case a student is currently out of Campus and cannot vacate the dormitory room?

Each case will be considered individually. Please address your request to student_affairs@nu.edu.kz and security@nu.edu.kz

Will students, living outside of Campus, have access to laboratories, library and other University facilities if they work as Research and Teaching Assistants?

All ID cards will be deactivated and access to Campus facilities will be restricted.

Will ID cards be deactivated only for dormitories or for the whole Campus?

ID cards will be deactivated for the entire campus, and therefore an access to all University facilities will be restricted.

Students, who left the campus and do not have access to personal computers and the Internet at home

Laptops will be provided to students of socially-vulnerable categories only

Prices for tickets are high, students having financial difficulties ask to extend the deadline for dormitory check-out. Some students purchased tickets for March 22-24, they ask for extra 1-3 days to stay in the dormitory.

Each case will be considered individually, students need to provide documented evidence. Please, stop by in DSA Office 23.069 or 24.048

When students will be allowed to return on Campus?

Students are not expected to return until the end of the semester. If the situation changes we will let them know

Is it possible to use library resources?

The Library remains regular service hours and 24/7 through March 20.

21, 22, 23 March: the library is closed for Nauryz Holiday.

24  March – 5 April :

  •       service hours are as follows: Monday – Friday 8:30am – 5:15pm; Saturday – Sunday 11:00am – 7:45pm
  •       24/7 schedule will remain for Media Room (5e216), Science room (5e237), CompLab (5e238), Relax room (5e439), and Medical Library reading room.

ONLINE SERVICES:

You can use electronic resources off-campus 24/7. Please check FAQ: https://nu-kz.libanswers.com/faq/173062

Ask-a-Librarian, Chat, Interlibrary Loan will be available according to the schedule above through the Library portal.

Libguides will help to search for information and provide essential research support.

 

Groups of students eligible to stay on campus

Who is eligible to stay on campus?

Only 

  • Students having special medical treatment;
  • Students with no parents or guardians;
  • international students, including those recently received Kazakhstani citizenship;
  • PhD and 2-year GrM students approved in the list submitted by the Dean’s Offices are eligible to stay on campus until further notice;
  • students having evidenced severe family circumstances are to be considered on an individual basis.
     
What are the further instructions for NUSOM Residents and 3rd year Clinical Clerkship students?

DSA and USM are working on off-campus accommodation options, and the students will be notified soon

 

Instructions for residents eligible to stay on campus

Will students staying on Campus be relocated to different rooms during disinfection?

Students eligible to stay on campus will be relocated due to disinfection process and schedule. Please stay tuned for further instructions from DSA

Are spouses of eligible students allowed to stay on campus? What are the recommendations for family students with children living in faculty blocks?

Spouses of eligible students may stay on campus. Please mind, no other relatives or guests will be allowed on campus

Family students with children residing in faculty blocks may stay on campus. We will notify them if the term changes

 

International issues

According to the clarifications on travel ban from MFA http://mfa.gov.kz/en/content-view/-3580 :

  • all KZ citizens are prohibited to leave the country, unless there is an urgent medical condition to do so;
  • KZ citizens returning home to KZ will be able to enter the country;
  • All foreign passport holders irrespective of citizenship are prohibited to entry unless they have a residence permit of KZ or confirmed family ties with KZ citizens (wife/husband, parents/children);
  • Foreign passport holders will be given an opportunity to leave the country.

 

What will happen with home leaves? Can we combine home leave with a business trip to non categorized countries so that we don’t enter and leave frequently Kazakhstan?

Home leaves are not restricted officially but strongly discouraged. Kazakhstan has introduced a state of emergency from March 16 till April 15, 2020, and restricted entry to and exit from Kazakhstan (http://mfa.gov.kz/en/content-view/-3580).

When my wife can leave for summer vacation?

There are no restrictions on foreign citizens for leaving Kazakhstan. (http://mfa.gov.kz/en/content-view/-3580).

I have shipments of items being delivered from Almaty. Will the deliveries be allowed through? Will the goods need to be quarantined for some time before they can be delivered?

In President Tokayev’s Decree “On the introduction of a state of emergency in the Republic of Kazakhstan” (March 15, 2020) there are no restrictions on goods transportation.

Which countries are flights allowed to?

According to the Decree “On the introduction of a state of emergency in the Republic of Kazakhstan” (March 15, 2020)  – restriction is put on entry to and exit from Kazakhstan

http://mfa.gov.kz/en/content-view/-3580

KZ citizens are prohibited to leave the country, unless there is an urgent medical condition to do so.

Regarding Summer school. Will we be allowed to stay during the summer term to do our Direct study/Research/Internships? Because it is a big concern for those who are applying to MA/MS/PHD programs next year as without laboratory experience the chances to be accepted by these programs lowers drastically.

all mobilities abroad are cancelled till July 2020.
Issues about completing research work on campus and work related to research mobility for 3rd year students that are regarded as mandatory part of the study program shall be addressed to the School authorities and research coordinators. However, alternative solutions are being developed in every aspect of the University’s functions, with the unequivocal emphasis on health and safety with as little compromise of the study process as possible.

Is it allowed to go to USA via Work&Travel program?

all mobilities abroad are cancelled till July 2020. Experts forecast that the epidemiological situation will remain until summer and the US is in the state of Emergency right now. Strongly discouraged.

I am an international student and will be staying in dorm. As the campus is going to be closed, am I allowed to go to lab for my experimental research work?

In case that an international student is a PhD student, they will be allowed to continue their experimental research, but they will divide into shifts with their supervisors to work on their projects.

I’m a foreigner. Can my wife (not KZ-citizen) come back from the U.K.?

Unfortunately, no. Kazakhstan has introduced a state of emergency from March 16 till April 15, 2020 and restricted entry to and exit from Kazakhstan (http://mfa.gov.kz/en/content-view/-3580).

GENERAL RESPONSE ON TRAVEL FOR NU COMMUNITY (outgoing and incoming, KZ citizens and foreign nationals)

None of the foreign citizens can enter Kazakhstan. Kazakhstan has introduced a state of emergency from March 16 till April 15, 2020, and restricted entry to and exit from Kazakhstan (http://mfa.gov.kz/en/content-view/-3580).

Can I organize a working meeting on campus and how can I book room for it?

on-campus events gathering more than 80 people are banned starting March 14, 2020. Therefore, Room Booking service, in compliance with the official restrictions, will not confirm the booking of rooms where the 80+ participants are expected.

Additionally, those requestors who have already received booking confirmation prior to this message are required to make all the necessary arrangements in order to cancel the event if they plan to bring together more than allowed people as per the latest restrictions set by the University administration

 

Admissions

What about the Admissions department visitors enquiring information on admission on daily basis? Should AD announce that NU campus consultations are cancelled?

Starting from March 14th all visits to Nazarbayev University campus, including visits for onsite consultations on admission and campus-tours, are temporarily cancelled until further notice.

However consultations on admission are still available by land line +7 7172 64-25-84, by chat boxes on NU website, social media and by email info_admissions@nu.edu.kz. We also recommend applicants to follow our website and NU pages in social media for all updates.

Will be there any changes in deadlines for online registration to NU programs and submission of entry test results?

Deadlines of Regular admission to undergraduate and graduate programs are not changed.

For updates or any changes in online registration and submitting test results, please follow our official website on Admissions-Announcements. In case of any changes, all applicants will be notified by e-mail.

 

Questions about exams and marks - Office of the registrar

Please explain about final exams and since the Spring break is extended, please let us know whether the semester schedule and final exam period are changed or not.

The timeline of Spring semester remains the same – we are following the current Academic Calendar. The format of final exams will be decided by Schools

Will graduation be cancelled this year?

It will depend on the situation with the virus in the country. The decision on conducting graduation ceremony will be made after April 15th.

Will there be a summer semester? How will the format of our exams change? Will the summer semester also be online or cancelled?

Summer term will depend on the virus situation in the country. The decision will be made after April 15th.

How are we going to get our diplomas? What about the checkout list? (library, bursars, calculators, etc)

The decision on conducting graduation ceremony will be made after April 15th. If it is cancelled, diplomas will be mailed to all graduating students. The check out procedure is under consideration

Will students be able to get documents (like transcripts) from registrar during Nauryz break?

The Office of the Registrar will be closed during Nauryz break just like all other departments. You can order a scanned version of your transcript before or after holidays.

How we will be evaluated at the end of the semester? (Pass or Fail? Or we will be graded as usual?)

The grading will remain the same.

Will we receive full credit for the classes that we took this semester?

Yes