Expert-manager of Reference department of «Nazarbayev University Library & IT Services» PE



Position name:

Expert-manager of Reference department of «Nazarbayev University Library & IT Services» PE


Key and functional tasks of the Department:

Reference, research and information services


Key and functional tasks of the position:

·        Conduct reference interview to provide targeted research advice and resources

·        Assist and instruct patrons to locate and use library print materials and e-resources

·        Design training materials, develop and deliver seminars on database use, information literacy, and research

·        Organize events and exhibits to promote reference services

·        Develop and integrate new methods in reference service using modern technology and international library experience

·        Manage the reference desk in accordance with library schedules (evening and weekend hours are included)

·        Manage “Ask-a-Librarian” service, coordinating requests received and monitoring frequently asked questions

·        Develop guidelines, rules, and instructions on the basic directions of activity

·        Participate in evaluation of reference services effectiveness

·        Collaborate with faculty members as a Subject librarian

·        Provide subject expertise for patrons in area of specialization (e.g. Education,  Social Sciences)

·        Participate in collection development of print and electronic materials

·        Conduct research on patron needs and analyze effectiveness of subject-specific reference collection



A Master’s Degree in Library, Information Science or Information Studies is required. Applicants from a variety of academic backgrounds are welcome.


Required professional experience:

At least two (2) years of relevant experience in an academic library and instructional support


Professional competence and personal qualities:

·     Expertise in using databases, electronic, and print resources

·     Excellent oral and written communication skills

·     Effective information literacy instructional skills

·     Strong planning, organization, and analytical skills

·     Teaching or supervisory experience

·     Good interpersonal skills and ability to work with a team or independently     


Proficiency in languages:

High level of proficiency in English language is required. Knowledge of Kazakh, Russian, or other major languages is an advantage.


Deadline for CV:

Open until filled