Consultant of the Department of technical support of IT infrastructure, IT Medical service Directorate

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PE «Nazarbayev University Library and IT Services»

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Job title:

Consultant of the Department of technical support of IT infrastructure, IT Medical service Directorate, Private Entity «Nazarbayev University Library and IT Services»

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Key functional responsibilities

Organizing complex of activities aimed at providing exploitation of software hardware, service, and telecommunications equipment, smooth functioning of information systems of the Client.

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Key job responsibilities

Reception and registration of user requests;

Timely escalation of incoming requests by structural units;

Creation of reports on user requests and provision it to heads of structural units;

Preparing new workplaces, primary application and system software installation;

Implementing movement of users workstation;

Servicing Print Devices;

Prompt and advisory service that requires visiting users;

Diagnostic and minor repair of PC and peripheral equipment, changing consumable products to PC and print devices;

Participation on trial operation of information systems and user training.

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Education:

Higher technical education in the field of information technologies. Possession of international certificates in branches will be advantage.

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Desired professional experience (duration, sphere, other)

Work experience in the field of IT not less than 2 years.

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Desired expertise and personal qualities

Expertise in office applications on the level of advanced user;

Skills of installing applied software;

In depth knowledge of modern operation systems – MacOS, Linux, Windows;

Skills of setting up peripheral equipment – installing drivers, using printers and so on.

Knowledge of operating principles and  specific design features of modern print devices;

Skills of diagnostics and repair of stationary PC  and laptops;

Knowledge of LAN framework;

Experience of working with VoIP equipment;

Knowledge of personal computer architecture;

Welcomed skills to work with 1C: Enterprise, Adobe Photoshop, CorelDraw, Adobe Macromedia Flash, MS SQL knowledge.

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Proficiency in languages

Knowledge of State, English (intermediate) and Russian languages.

 

Final date of CV submission::