2025, September 10
Share this articleOn September 9, Nazarbayev University held a roundtable on the topic “New Model for Evaluating the Effectiveness of Government Agencies and the Openness Index.”
The event was organized by the National Analytical Center (NAC).
The discussion brought together representatives of the Presidential Administration, the Supreme Audit Chamber, the Ministry of Culture and Information, the Academy of Public Administration under the President of Kazakhstan, Nazarbayev University, the Institute of Economic Research, NAC, as well as independent experts.
In her opening remarks, Yulia Engel, a member of the Supreme Audit Chamber, emphasized: “We are on the verge of transforming the system for evaluating the effectiveness of government agencies. Evaluation should not be conducted for its own sake, but serve as a guide for improving the work of the public administration and enhancing the quality of public services.”
NU Graduate School of Public Policy PhD student Sabina Sadiyeva supported the initiative to discuss evaluation results in Parliament, noting that this would be an important step toward refining the methodology and strengthening government accountability. She also stressed the need to move away from punitive measures and toward incentive-based mechanisms that ensure sustainable improvements in performance.
Saltanat Janenova, Director of the NAC Center for Behavioral Public Policy, advocated for the public release of evaluation results: “This will allow scholars, experts, and students to analyze the performance dynamics of government agencies over several years and use this data in their research.”
The roundtable also featured a presentation of the Openness Index, based on a new methodology for evaluating government agencies according to five criteria: executive discipline, quality of handling appeals and complaints, organization of personal receptions, feedback mechanisms with the public, and open data.
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