The Psychological Counseling Service (PCS) operates within the structure of the NU Health and Well-being Department.
The mission of the Psychological Counseling Service is to support the NU community in fostering psychological growth, unlocking individual potential, enhancing quality of life, and creating a supportive and inspiring educational environment.
Goals:
- Provide accessible and high-quality psychological assistance.
- Reduce stress levels and prevent emotional and psychological crises.
Objectives:
- Conduct individual and group counseling sessions on any mental health-related issues.
- Provide support in crisis situations and assist in finding ways to resolve them.
- Organize training sessions and workshops aimed at developing stress resilience, emotional intelligence, and psychological stability.
- Raise awareness about key aspects of mental health through lectures, webinars, and informational materials.
The Psychological Counseling Service provides following services:
- On-Duty Consultant service (Triage consulting)
- Psychological counseling (individual, group)
- Crisis counseling (emergency assistance to clients in situations of health threat, multidisciplinary
- team services)
- Assistance programs for victims of harassment (sexual, gender, psychological, physical, domestic
- violence, harassment and harassment, Internet bullying)
- Outreach programs (Stress Management, Time Management, Red Folder, Art therapy)
- Social services , psychosocial support for students with special needs
- Work with international students.
- Conducting consultations on complex psychosocial needs of clients.
In what cases can I contact the Psychological Counseling Service?
- Anxiety and nervousness of any kind
- Panic attacks, fears
- Mood swings
- Conflicts and problems in relationships (in the family, with a partner, peers)
- Sleep disorders
- Eating disorders and problems
- Depression, apathy
- Problems with academic performance
- Psychosomatics
- Self-harm and Suicidal tendencies
- Abusive relationships (physical, sexual, emotional abuse)
- Loss, grief for loved ones and relatives
- Problems with self-esteem, self-confidence, Impostor syndrome
- Procrastination
What should I do to get a consultation?
Call the consultant on duty via telegram. You have been provided a link to the channel in the Psychological Counseling Services section of the student portal and the employee portal. The consultant on duty, after conducting a triage assessment of the condition, will refer you to the necessary specialists for consultation.
Is it possible to cancel the consultation?
The consultation can be cancelled 24 hours in advance
To do this, write to the mail nu_counseling@nu.edu.kz or call the consultant on duty
Our services are confidential, and any student enrolled in NU has the right to receive psychological services. Our experienced and qualified staff strives to understand and respect the feelings and experiences of each person, who applies to the Psychological Counseling Services.
For more detailed information about psychological services, please visit our website https://hwd.nu.edu.kz/main — with easy navigation to help you find everything you need.
Stay up to date by subscribing to our Telegram channel NU Health, Safety and Wellbeing, where we share regular updates on health, safety, and wellbeing.
E-mail: nu_counseling@nu.edu.kz
Instagram: @pcs_nu
Working hours: Monday - Friday from 8.30 to 17.30 (except holidays) lunch from 12.30-13.30
In case of emergency, as well as during non-working hours, call the following numbers:
- Round-the-clock helpline of the City Center for Mental Health (CCMH): 8 (7172) 54-76-03, 8 (7172) 27-38-28
- Hotline in Kazakhstan: 111 (24/7)
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