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Health and Wellness Center

Department of Student Services
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Health and Wellness Center is a structural subdivision of the autonomous organization of education “Nazarbayev University” The Psychological Counseling Center has been operating since 2012. On February 15, 2021, it was transformed into a Health and Wellness Center.

The main goal of the Health and Wellness Center is to ensure the mental well-being of the NU community based on a holistic approach and a clinic-oriented model of step-by-step care for the organization of a system of psychological and social support. Our current focus is on community-wide preventative outreach programmes, early crisis detection and prevention, direct crisis psychosocial support with a multidisciplinary team of professionals (psychologists, social workers, psychotherapist/psychiatrist).

The center provides services:

  • On-Duty Consultant service (Triage consulting)
  • Psychological counseling (individual, group, family)
  • Crisis counseling (emergency assistance to clients in situations of health threat, multidisciplinary team services)
  • Assistance programs for victims of harassment (sexual, gender, psychological, physical, domestic violence, harassment and

harassment, Internet bullying)

  • Outreach programs (Stress Management, Time Management, Red Folder, Art therapy)
  • Social services , psychosocial support for students with special needs
  • Work with international students.
  • Conducting consultations on complex psychosocial needs of clients.

In what cases can I contact the Health and Wellness Center?

  • Anxiety and nervousness of any kind
  • Panic attacks, fears
  • Mood swings
  • Conflicts and problems in relationships (in the family, with a partner, peers)
  • Sleep disorders
  • Eating disorders and problems
  • Depression, apathy
  • Problems with academic performance
  • Psychosomatics
  • Self-harm and Suicidal tendencies
  • Abusive relationships (physical, sexual, emotional abuse)
  • Loss, grief for loved ones and relatives
  • Problems with self-esteem, self-confidence, Impostor syndrome
  • Procrastination

Students use the Student Portal ( to make an appointment with a psychologist.

In case of emergency, as well as during non-working hours, call the following numbers:

  • Round-the-clock helpline of the City Center for Mental Health (CCMH): 54-76-03 (24/7)
  • Unified psychological service in Kazakhstan: 150 (24/7) or Whatsapp: +7 708 10 608 10 (24/7)
  • Hotline in Kazakhstan: 111 (24/7)





Yerbol Nurkatov
Chief Counselor

  • Development and implementation of internal policy documents in accordance with the strategy and objectives of the University;
  • Participation in consultations with state bodies, other organizations, structural divisions of the University within the competence;
  • Identification, evaluation, management and monitoring of risks within the framework of the supervised direction;
  • Organization and management of all activities of the Health and Wellness Center
  • Organization of the preventive direction of services in the field mental wellbeing of the NU community;
  • Organization and the provision of crisis psychological assistance to the University community;
  • Conducting research activities.



Bauyrzhan Arenov
Senior Psychologist, MD

  • Individual and group psychological counseling;
  • Clinical assessment and treatment;
  • Development of internal HWC documents



Klara Agayeva
Senior psychologist

  • Provision of services to improve and support health and wellbeing of the NU community (students, faculty and staff, as well as persons with special educational needs)
  • Individual and group consultations for the University community
  • Work with crisis students.
  • Carrying out outreach programs according to the HWC plan.



Rakhat Diyanova

  • Psychological counseling for NU students;
  • Carrying out outreach programs according to the HWC plan;
  • Group therapeutic, information work;
  • Working with crisis students.



Natalia Nesterenko
Psychologist Certified Gestalt Therapist.

  • Individual consultations to improve the overall well-being of students;
  • Group work to improve students' adaptive skills, interpersonal effectiveness skills;
  • Group classes on working with social anxiety among students;
  • Seminars for the purpose of psychological education of students on topical issues.



Ayazhan Bolatova

  • Psychological counseling for NU students;
  • Carrying out outreach programs according to the HWC plan;
  • Group therapeutic, information work;
  • Working with crisis students.



Maxim Kriat
General manager of Health and Wellness Center

  • Coordination of planning and organization of physical culture and recreation and sports events (competitions, tournaments, sports contests, etc.) at the University
  • Coordination of the organization of classes in sports and wellness groups and sections that contribute to the development of sports life and a healthy lifestyle of the University;
  • Implementation of advisory and methodological assistance on sports and fitness work.



Assel Berkumbayeva

  • Participation in the coordination and planning of sports and fitness life of the University;
  • Carrying out joint work with other departments of the University for the development of sports life and a health.



Zulfiya Mazhitova

  • Administrative support for HWC employees
  • Administration of the official accounts of the Center in social networks.